Ask for help safely
Use the community contact option when available. Include the page, action, exact on-screen message and approximate time. Remove private information from screenshots. Do not send passwords, private links, identity documents or qualification files through ordinary contact messages.
A private complaint process
On the relevant published profile, choose the action to report a problem. Give facts and the category of concern. Reports are private. An authorized handler can request a provider response, record an outcome and, when appropriate, suspend publication. The provider cannot erase the report history.
Discuss the trip privately
Choose a published profile and use its enquiry action when available. Guests must confirm their email before the request reaches the guide. Confirm dates, itinerary, accessibility and price with the provider. The enquiry is not a booking or payment.